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Enquiries and Complaints

The Aracon Superannuation Fund has an established procedure for dealing with your enquiries and complaints. If you have an enquiry or complaint please contact the administrator DIY Master Pty Ltd on 07 5555 5656 or email [email protected]

You can also complain to the Australian Financial Complaints Authority (AFCA). AFCA provides a complaint resolution service that is free to consumers:

Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.